Contact Us

Customer Care

Our customer care team assists with product questions, ordering, free U.S. shipping, tracking, returns, exchanges, payments, privacy rights, and other store matters.

Service Hours

Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Messages received outside those hours are reviewed during the next service period.

Order and Return Requests

Do not send a return until approval, instructions, and a prepaid label or equivalent merchant-paid arrangement have been provided. Include the order number when asking about an existing purchase.

Merchant Details

Brand or store name: Owala
Business name: Owala
Contact email: Support@owillov.shop
Telephone: 8017922862
Physical and default return address: 490 Lakeshore Dr, Alford, Florida, 32420, United States