Payment Policy

About Credit/Debit Card

We do not store complete card numbers or card security codes. Credit and debit card payments are handled through Shopify and authorized payment providers using encrypted payment flows.

Currency and Accepted Cards

Supported card brands include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover; the methods available for an individual order are displayed at checkout. All checkout prices and charges are stated in U.S. dollars (USD).

Authorization and Verification

A card issuer may approve, decline, or place a temporary authorization hold on a transaction and may request additional verification. We may review or cancel an order when authorization fails or a material fraud risk is identified.

Billing Accuracy

If a payment is declined, the customer should verify the submitted details or contact the issuing bank. Customers are responsible for accurate cardholder, billing, and contact information.

Taxes

Applicable sales, use, and similar taxes are calculated and collected when required by law. No fixed tax exemption is promised, and the amount shown at checkout depends on the order and applicable rules.

Refunds to the Original Method

After an eligible return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. The financial institution may take additional time to post the credit.

Merchant Details

Brand or store name: Owala
Business name: Owala
Contact email: Support@owillov.shop
Telephone: 8017922862
Physical and default return address: 490 Lakeshore Dr, Alford, Florida, 32420, United States