Refund Policy

Thirty-Day Returns and Exchanges

The request must be opened before the 30-day period ends. A customer may request a no-reason return or exchange within 30 days after the order is delivered.

How to Start

After approval, we provide return instructions and a prepaid label or an equivalent arrangement that does not charge the customer for return shipping. Contact Support@owillov.shop before sending anything back.

Return Shipping Responsibility

We also pay return shipping when an item is damaged, defective, incorrect, or missing from the shipment. Owala pays return shipping for every approved no-reason return or exchange.

Condition of Returned Goods

Inspection comparable to an in-store review is permitted, but damage caused by handling beyond what is reasonably necessary may affect the available remedy, subject to non-waivable consumer rights. Return the product with its included components and original packaging when reasonably possible.

Items Excluded from No-Reason Returns

These exclusions never limit a customer's rights when an item is damaged, defective, incorrect, or incomplete. Customized or personalized products, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.

Refund Timing

Once a return has been received, inspected, and approved, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional processing time before the credit appears.

Cancellations and Return Address

An order may be cancelled before shipment by contacting us promptly. After shipment, the request is handled under this Refund Policy, and the default return address is 490 Lakeshore Dr, Alford, Florida, 32420, United States.

Merchant Details

Brand or store name: Owala
Business name: Owala
Contact email: Support@owillov.shop
Telephone: 8017922862
Physical and default return address: 490 Lakeshore Dr, Alford, Florida, 32420, United States